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FAQ

  • Q: How long does it take to receive a reply after we send you an inquiry?

    During business days, we will respond to your inquiry within 12 hours of receiving it.
  • Q: Are you a direct manufacturer or a trading company?

    We have our own casting factory and a complete set of modern automated production equipment. Additionally, we have our own international trade department, enabling us to handle both manufacturing and sales.
  • Q: What products can you provide?

    We mainly produce plastic electronic lighters, plastic wheel lighters, plastic-cased windproof lighters, spray gun igniters, and all types of plastic injection molded products.
  • Q: Can you produce custom-made products?

    Yes, our strong design and manufacturing capabilities provide a solid foundation for custom-made products. We can develop and produce products based on customer-provided drawings or samples.
  • Q: What is your company's production capacity?

    We have advanced automated production equipment that is utilized in various processes such as injection molding, welding, inflation, flame adjustment, flame testing assembly, and packaging. This greatly ensures the factory's production capacity. Additionally, we have dedicated personnel for manual inspections to ensure product quality. Our annual production capacity is 600 million units.
  • Q: How many employees does your company have, and how many of them are technical personnel?

    We currently have over 536 employees, including more than 38 professional technical personnel.
  • Q: How do you ensure product quality?

    Firstly, we conduct corresponding inspections after each production process. For the final completed products, we perform full inspections based on customer requirements and international standards. Secondly, we conduct spot checks on all incoming materials and components. Quality control personnel are assigned to each production process, and the final products undergo manual inspections before leaving the factory. For special customers, we can arrange for full inspection.
  • Q: What are the payment terms?

    During the quotation process, we will confirm the payment method with you, whether it's FOB, CIF, CNF, or other methods. For bulk production, we generally require a 30% advance payment and the remaining payment upon presentation of the bill of lading.
  • Q: How are the goods delivered to customers?

    We usually ship goods by sea, as we are located near Ningbo, only 45 kilometers away from Ningbo Port, which provides convenient access to shipping exports.
  • Q: Where are your goods primarily exported to?

    Our products are primarily exported to regions such as Europe, America, Africa, Southeast Asia, South Asia, the Middle East, and South America.